Back Office Mgr FAQ

This Frequently Asked Questions (FAQ) page addresses common questions and provides helpful answers to guide you through Back Office Mgr. Browse the topics below to find quick solutions to typical challenges, or use the search function to locate specific information relevant to your needs.

Course Content

Inviting Families to Log in
Is there a way to see when a student first enrolled in our school?
Opening documents
Unable to delete an Additional Field
How do I get a student total for a specific date range?
How do I hide the homeroom teacher from family and student views?
Student Login/Password report is not showing passwords
Alumni Report
Can I change the letters of a family’s code?
Editing Family Data
Making Families Current
Adding Family/Student Data
Creating Secondary Family
Non-current students Grades
Promoting Students
Non-current login ability
Prospective Students and/or Families
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POPULAR COURSES

  • Sycamore Super Admin
This premium group provides unlimited access to our complete course library. Members of the Super Admin group automatically gain enrollment in all available courses across the platform.
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  • School Admins
Members of the School Staff group receive automatic access to courses and learning materials across the platform. This group is designed for educational staff, faculty, and team members who need comprehensive access to the course library for learning the Sycamore School Information System.
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  • Students
Members of the Students group receive automatic access to student-focused courses and learning materials. This group is designed for students who need to learn how to navigate and utilize the Sycamore School Information System student portal to access their assignments, view grades, submit work, and manage their academic responsibilities.
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  • Parents
Members of the Parents group receive automatic access to parent-focused courses and learning materials. This group is designed for parents and guardians who need to learn how to navigate and utilize the Sycamore School Information System parent portal to stay connected with their child’s education, view grades and assignments, and communicate with teachers.
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